Membership Program Service Terms and Conditions

The membership program of "Cha-Tailor Tea Specialist" (referred to as "the Company") is provided by "Emerald Tea Co., Ltd." (referred to as the "Authorized Supplier"). Please read the terms and conditions of the membership program service carefully. If you register as a member of the Program, you agree to be bound by the terms contained herein and all terms incorporated by reference. If you do not agree to all contents of these terms, please do not participate in this membership program.

This membership program is not intended to be used by anyone under the age of 16 as its target group or design intent. If you are under the age of 16, you may use this membership program only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

 

How to apply for membership

1. Customers must make a single payment of HK$2,000 or more on the official website of "Cha-Tailor Tea Specialist", the dedicated page platform, Taikoo Shing counters and Kwai Chung Tea Room before they can register as an ordinary member of "Cha-Tailor Tea Specialist" (referred to as "Cha-Tailor Tea Specialist"). Ordinary Member"); if you accumulate annual consumption of HK$10,000, you can be upgraded to a Platinum Member of "Cha-Tailor Tea Specialist" (referred to as "Platinum Member").

2. Applicants must ensure that the member registration information provided is true, correct, complete, and not misleading or fraudulent.

3. Each applicant can only apply for membership once. Membership can only be used by the member himself and cannot be transferred to others. The registered name of the member must be the same as the name on the electronic money receipt used for the relevant consumption.

4. The membership club uses the applicant's registered phone number and email address as important membership information; each phone number and email address can only be used to register one membership account, and must be a valid phone number to confirm the account and receive future membership notifications or Promotion.

5. If the applicant fails to provide a valid phone number and email address or registers repeatedly, his or her application will not be accepted.

6. This program does not accept any agency membership registration applications.

7. The registered Chinese and English names and dates of birth of members must be consistent with their identity documents for verification by staff when using discounts, redeeming/receiving gifts, or when necessary.

8. The company reserves the right to refuse any membership application. In case of any dispute, our company has the absolute and final decision right.

 

Membership and participation qualifications

1. In any case, the company has the sole discretion to determine the applicant's membership qualifications. The determination of whether an applicant is eligible to become a member is final.

2. Applicants who are successfully approved for membership will receive an officially recognized contact method such as WhatsApp or Facebook Messenger from our company within 7 working days, informing you of membership benefits, exclusive discount codes, membership limited dates, etc. via text message. Membership details. Members must provide their registered phone number or email address in order to accumulate spending amounts, enjoy membership benefits, discounts and redeem rewards, including but not limited to gifts/gift certificates/services (referred to as "Rewards"). When the Company receives the registered phone number or email address and other documents required to verify the member's identity, the Company has the right to assume that the membership card holder/holder is authorized by the member to handle relevant plans and affairs. , activities, private events, accumulated consumption amount and redemption of rewards (referred to as the "Program"), the member is subject to the behavior of the above-mentioned membership card holder/holder.

3. If the Company believes that a member has abused any rights and privileges within the program, failed to comply with these terms and conditions or made false statements to the Company, or provided documents that are invalid or false, or have been obtained through improper means or have been revoked, the Company will The Company reserves the right to terminate a member's membership or suspend services to its members, including the right to participate in this program, participate in activities to accumulate spending amounts, enjoy member benefits, discounts and redeem rewards, and to revoke or suspend accumulated spending amounts. The company has the absolute and final decision-making power on relevant matters.

4. Members must provide the company and its membership program appointed suppliers with the latest and valid contact information, including email address and phone number, to ensure that all communications from this program can be sent correctly. If there are any changes to the above contact information, members must immediately notify the Company and its membership program appointed supplier.

5. If you would like to view or update your personal data, obtain relevant terms and conditions, opt out of receiving direct marketing messages from the Company and the types of personal data held by the Company, please email customerservices@cha-tailor.com for enquiries.

6. A member's accumulated spending amount, discounts and rewards can only be used by the member and cannot be resold to others and cannot be exchanged for cash.

 

Membership benefits

1. Any single consumption settlement amount or accumulated consumption amount related to the membership must be spent at the official website, dedicated page platform, Taikoo Shing counter and Kwai Chung tea room sales channel of "Cha-Tailor Tea Specialist" with the phone number or email address, and The registration calculation is based on the actual settlement amount.

2. The actual consumption amount of each purchase at "Cha-Tailor Tea Specialist" will be accumulated and recorded by the sales staff. If you want to protect your personal rights, please keep the sales receipt. If there is any dispute due to improper calculation of the cumulative amount, the store has the right to refuse to reissue the sales receipt and not make cumulative calculations.

3. For each transaction, each POS retail system has its own different accumulation system, and its accumulated consumption amount will be updated from time to time according to the accumulated consumption amount of the member. Before making a purchase, members have the right to check with store staff to confirm the current accumulated consumption amount. After making a purchase, members also have the right to verify the total accumulated consumption amount. If you have any questions, please email customerservices@cha-tailor.com.

4. If you want to check the accumulated consumption amount, you can contact the customer service staff at the dedicated page platform, Taikoo Shing counter, or Kwai Chung Tea Room with your phone number or email address; members can also use their phone number or email address to inquire by phone, email, WhatsApp or Facebook Messenger For inquiries using officially recognized contact information, customer service staff will respond within no more than 3 working days.

5. The accumulated consumption amount of members is subject to the company's system records.

6. The validity period of any membership is one year from the effective date. (For example, membership effective on January 30, 2023 will be valid until January 30, 2024). After the membership expires, all accumulated spending amount, discounts and other membership benefits will be automatically canceled without further notice, and no further rewards can be redeemed.

7. Platinum membership will be regarded as a membership upgrade, and the validity date will be calculated again upon registration. The validity period is one year from the effective date; any unused benefits before the upgrade will be deemed invalid.

8. If the cumulative purchase reaches HK$2,000 within one year during the membership period, the ordinary membership will be automatically renewed for one year; if the cumulative purchase exceeds HK$10,000 within one year during the membership period, the upgraded platinum membership will be automatically renewed for one year.

9. Offers and privileges have no cash value and cannot be exchanged for cash. Rewards may not be sold, purchased, transferred or exchanged except for specific events as expressly provided in the Terms herein or as determined by the Company in its sole discretion. These terms and conditions also apply to specific activities arranged or announced by the company.

10. The company reserves the right to make the final decision to change and modify the terms and conditions of the promotional rewards at any time.

11. The Company may, at its sole discretion, cancel the accumulated spending amount in a member's account under the following circumstances: i) It is suspected that the member concerned has fraudulently obtained or misrecorded or earned the accumulated spending amount; ii) Any transactions involving canceled or non-existent transactions Accumulated spending amount; iii) Any accumulated spending amount that has been incorrectly recorded; and iv) Any accumulated spending amount that has expired and/or cannot be used.

 

Gift redemption and membership activities

1. All ordinary members of "Cha-Tailor Tea Specialist" will receive a member welcome gift. The style and quantity of welcome gifts are subject to actual distribution, first come first served, while supplies last. The welcome gift is a one-time gift, and members are not allowed to apply for membership repeatedly to obtain the welcome gift. If found, the company will automatically cancel the member's membership without further notice.

2. All offers are only applicable to regular priced items. Buying tea and getting a free pot, discount combinations, discounted items in gift boxes, and some series of products are not applicable. Please contact customer service staff for details. If there are any changes, the company will not give any further notice.

3. All members can choose to receive 5 paper cash coupons or official website discount codes that can be used only 5 times. There is no mixed selection. The registration method will be based on the member's registered email address or phone number for record distribution.

4. Ordinary members can receive at least 1 HK$100 cash coupon as a welcome gift; Platinum members can receive up to 5 HK$100 cash coupons as a welcome gift. The welcome gift cash coupon is only applicable to orders of HK$350 or above on regular-priced items in a single transaction.

5. The birthday gift offer will be issued to members with the discount code on the official website; the benefit is valid for one year, and members can enjoy it once at most during any purchase during the membership period, and the offer is only applicable to regular-priced goods and single consumption orders. Any orders involving split orders or combined orders cannot use the birthday gift offer. If there is any omission, members have the right to proactively ask for official website discount codes from sales or customer service staff. Any complaints due to omission will not be accepted.

6. The automatic increment of paid tea tasting is 10 grams for each type, and each paid tea tasting is limited to 2 purchases. Members can also exchange the two free samples included with their order for an 8-gram paid sample. The paid tasting styles are subject to changes in product inventory, shelf status and other factors. For details, please check with customer service staff for the latest product information and inventory status. If there are any changes or style changes, the company will not give any further notice.

7. Members can redeem gifts/rewards or participate in membership activities with their accumulated spending amount according to the current offers. The accumulated consumption amount will be deducted on a first-in, first-out basis. Members must have sufficient accumulated consumption amount to redeem. All gift/reward redemptions are on a first-come, first-served basis while supplies last. Members should check the availability of relevant gifts/rewards/services before making purchases or redemptions. The member confirms that the gifts, rewards or services available for redemption can only be provided while in stock and can be redeemed by members within a specific time. Therefore, if the member cannot redeem the gift/reward with the accumulated spending amount that has not expired or Members cannot make any claims or complaints to the company regarding services, and the company will not make any compensation in this regard. Members have the obligation and responsibility to regularly check the latest information of the company before using their unexpired accumulated consumption amount to redeem gifts/rewards or participate in membership activities.

8. According to the terms and conditions of this article, all gifts must be redeemed with sufficient accumulated spending amount and with the approval of the company before the designated date of the plan. The company will keep internal records in member accounts.

9. The pictures of the rewards are for reference only and may be slightly different from the actual items. All items are subject to the actual items. Complaints from members regarding differences between the two will not be entertained.

10. Redemption of rewards must be done within the redemption period specified on the promotional materials (electronic discount code, coupon or redemption coupon). If a member fails to redeem a reward in the above manner for any reason, he or she will not be able to redeem the reward or any substitute reward. For the avoidance of doubt, the accumulated spending amount used when redeeming rewards will not be refunded to the relevant member; even if the redeemed gifts or gift certificates have not been claimed or used, the Company is not required to redeem or issue any products for the rewards. , the condition, operation of products and services or any damage, loss or injury caused by the use of gift certificates, goods, products and services.

11. All product warranties or questions regarding redeemed gifts should be directed to the original supplier or manufacturer. Any disputes regarding the quality/functionality/safety/durability/applicability or other aspects of gifts/services shall be resolved by the members and the relevant suppliers or manufacturers providing the gifts themselves. In addition to the limited warranty of the products individually provided by the Company, the Company will not assume any legal responsibility for any product warranty issues or product quality or safety, nor will it resolve the above disputes or assume any liability with relevant suppliers or manufacturers on behalf of members. any liability.

12. The Company reserves the right to terminate the provision of a certain gift or to provide a similar gift as a replacement at any time at its sole discretion without further notice before redemption. The Company does not guarantee that any gift will remain available during the validity period of the redemption reward.

13. If the phone number or email address for member registration is lost or cannot be provided under any circumstances, members must inquire and confirm as soon as possible through the official website of "Cha-Tailor Tea Specialist", the dedicated page platform, Taikoo Shing counters and Kwai Chung Tea Room, etc. Member information is correct. Termination of Membership Members may terminate their membership at any time. If members want to cancel their membership, please email customerservices@cha-tailor.com or go directly to the sales staff or customer service personnel to handle the relevant procedures. After the membership is successfully terminated, the member account and the accumulated consumption amount will be canceled immediately. After canceling your membership, if you want to join this membership program again, you must apply again.
    
    
    

General terms and conditions

1. The Company reserves the right to amend these terms and conditions, membership rewards or terminate, restrict, suspend, withdraw or change membership benefits or membership plans at any time without prior notice. Members can check the latest version of membership terms and conditions on the official website. If the Company suspects that any individual (whether a member or not) has abused the Company's membership system, including participating in accumulated spending activities, member discounts and rewards, and this program, in addition to other legal compensation, the Company has the right to investigate the incident before Suspend or deny the accumulated accumulated spending amount, redemption of gifts, offers or services, or participation in any activities of this plan. The company has the final right to make the final decision on suspending or terminating the relevant membership.

2. If the Company believes that a member has abused his rights, failed to comply with any terms or conditions, or made any untrue statements to the Company, the Company has the right to suspend or terminate the member's membership, and withdraw or confiscate all the member's accumulated spending amount or requirements. The member explains the benefits he has redeemed. In case of any dispute, the Company reserves the right to make the final decision.

 

Personal Data Collection Statement

The company and its membership program appointed suppliers promise to keep your account and personal information provided in the application form confidential. To ensure that you make an informed decision and feel comfortable providing us with your personal information, we have outlined in this notice our common practices and the choices you have regarding the collection and use of your personal information.

1. Categories of personal data collected

   The categories of personal data we collect from you will vary depending on the services and products you request or the types of services and products we provide to you based on the purposes listed in paragraph 2 of this Statement. The personal information you may need to provide includes but is not limited to:

1. Your name, gender, age, month of birth, and housing estate where you live;

2. Contact information, including but not limited to telephone number and email address;

3. Your work information, such as occupation

2. Purpose of collecting personal data

   We may use your personal data to provide you with the services and products you have requested. The purposes for which we collect personal data include but are not limited to:

1. provide products, services and equipment;

2. Use various membership or other reward programs. The company and its membership program appointed suppliers need to use the personal information provided by members in daily operations, including issuing rewards and providing benefits.

Personal information may also be used for research, program development, and providing new news and information to members. If members fail to provide or update personal information in a timely manner, the Company and its membership program appointed suppliers may not be able to provide you with membership and other related benefits. We will not disclose your personal information to third parties for direct marketing purposes without obtaining your consent.

 

Last updated: January 1, 2024