" Cha-Tailor Tea Specialist " ( referred to as the "Company" ) 's 10,000-yuan purple clay teapot permanent replacement plan is provided by "Jade Tea Co., Ltd." (referred to as the "Authorized Supplier"), please read carefully the 10,000-yuan purple clay teapot permanent replacement plan Program Service Terms and Conditions. If you purchase a purple sand teapot (referred to as the "work" or "replacement work") with a checkout amount of HKD 10,000 or more, you will automatically participate in this program, which means that you agree to accept the terms contained in this article and those incorporated by reference. All terms. If you do not agree to all the terms and conditions, please inform the company not to participate in this program.

This program is not intended for use by anyone under the age of 16 as intended or designed. If you are under 16 , you may participate in the Program only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

How to qualify for participation in the program

1. The purple clay teapot held by the customer must be purchased directly from the official website of " Cha-Tailor Tea Specialist ", the dedicated page platform, the Eslite counter in Taikoo Shing, Hong Kong, or the Kwai Chung teahouse (referred to as the "outlet"), and must be accompanied by a certificate directly issued by the company. The issued consumption receipt, proof of purchase or electronic consumption receipt, and the settlement amount is HKD 10,000 or above.
2. The customer must be the registered holder (or "replacement party") who purchased the work directly from the official channel, and must ensure that the registration information at the time of purchase is true, correct, complete, and not misleading or fraudulent. The registered holder must ensure that the information provided is true, correct, complete, and not misleading or fraudulent; if any discrepancy is found, the company will automatically cancel the registered holder's qualifications and rights to participate in this program without further notice.
3. This project will use the name, phone number and email address of the registered holder as important information; each work can only have one customer's name, phone number and email address registered, and it must be a valid phone number to confirm future replacement. Planning arrangements.
4. The registered name of the registered holder must be the same as his or her identity document for verification purposes when using the replacement plan or when necessary.
5. Works participating in this program can only be held by the registered holder. The name of the registered holder must be the same as the name on the relevant consumption receipt, purchase certificate or electronic consumption receipt, and cannot be transferred to others.
6. The registered holder participating in this plan must be the replacement party himself. The work is not transferable, and the replacement plan does not accept agents.
7. If the replacement party fails to provide a valid name and phone number, the qualification for this program will be automatically canceled without further notice.
8. Customers are required to provide the latest and valid contact information, including name, phone number and email address, to ensure that all communications under this program can be sent normally and correctly. If there are any changes to the above contact information, the company must be notified immediately.
9. This plan does not accept applications from registered holders on behalf of any agency.
10. Any works that have enjoyed the seven-day no-questions-asked return or exchange guarantee will not be eligible to participate in this program.
11. The company reserves the right to refuse any application or registration for participation. In case of any dispute, our company has the absolute and final decision right.

 

Permanent Replacement Plan Service Terms and Conditions

1. When customers make a replacement, they need to provide "replacement information" and contact the company through the company's official contact channels (email, WhatsApp , Facebook page, Instagram page, the page's communication software and SMS) to verify the qualifications and evaluation of the program. work. Please allow at least two to three working days for information verification and work evaluation.
2. The "replacement information" that customers need to provide includes consumption receipts, proof of purchase or electronic consumption receipts issued directly by the company (to prove that the settlement amount of the replacement work is HK$10,000 or more), and clear photos of the complete physical pot (including The whole, spout, spout, handle, lid, etc.), the usage status of the work and send it to the company's official contact channel.
3. Works that are successfully verified and pass the evaluation will receive the evaluation results in writing from the company.
4. When exchanging works, you must bring the successful evaluation results issued by our company to the store for replacement.
5. If you have used this work, you must provide and disclose the type of tea you have brewed and the length of use to the company before evaluation. Any information that is incomplete, misleading, or fraudulent; or any work that is incomplete, damaged, cracked, or otherwise artificially damaged may affect or result in failure to pass the evaluation.
6. Any work that fails to successfully pass the evaluation can provide the original work to the company for final evaluation within seven days after receiving written notice. The evaluation period is seven working days. Customers are responsible for weighing and bearing the risk of any accidental mutilation, damage, etc. during the evaluation period.
7. The value of works that successfully pass the evaluation will be calculated based on the customer's current checkout amount; any discounts, offers, etc. will not be included in the calculation.

1. Each eligible work is limited to one exchange per month.

9. This program is only applicable to repayment of works and does not allow for cash-out, cash exchange, refund or exchange for other products.
10. The checkout amount of the product that the customer wants to replace must be higher than the checkout amount of the original work; the replenishment amount must be the difference between the checkout amount of the new product and the original work; the replacement new product is not applicable to any monthly discounts, membership discounts, etc. The right to discounts or promotions.

1. If the Company believes that a customer has abused any rights within the program, failed to comply with these terms and conditions or made false statements to the Company, or provided documents that are invalid or false or obtained from improper channels or revoked, the Company reserves the right to The right to terminate the rights and qualifications of customers and works to participate in this program. The company has the absolute and final decision-making power on relevant matters.

General terms and conditions

1. The Company reserves the right to modify these terms and conditions of service, or terminate, restrict, suspend, withdraw or change the terms of the permanent replacement plan service at any time without prior notice. Customers can check the latest version of the terms and conditions of service on the official website.
   
   
2. If the Company suspects that any customer has abused the service, in addition to other legal remedies, the Company has the right to suspend or refuse to provide replacement program services or participate in any activities of the program before investigating the incident. The Company has the final right to make the final decision on suspending or terminating the relevant plan services.
   
   
3. If the Company believes that a customer has abused its rights, failed to comply with any terms or conditions, or made any untrue representations to the Company, the Company has the right to suspend or terminate the customer's qualifications to participate in the program, and withdraw all works from participating in the program. In case of any dispute, the Company reserves the right to make the final decision.

 

Personal Data Collection Statement

The company and its program-appointed suppliers promise to keep your account and personal information provided in the application form confidential. To ensure that you make an informed decision and feel comfortable providing us with your personal information, we have outlined in this notice our common practices and the choices you have regarding the collection and use of your personal information.

1. Categories of personal data collected
   The categories of personal data we collect from you will vary depending on the services and products you request or the types of services and products we provide to you based on the purposes listed in paragraph 2 of this statement. The personal information you may need to provide includes but is not limited to:
1. Your name, gender, age, month of birth, and housing estate where you live;
2. Contact information, including but not limited to telephone number and email address;
3. Your work information, such as occupation

1. Purpose of collecting personal data
   We may use your personal data to provide you with the services and products you have requested. The purposes for which we collect personal data include but are not limited to:
1. provide products, services and equipment;
2. Use various membership or other reward programs. The company and its membership program appointed suppliers need to use the personal information provided by members in daily operations, including issuing rewards and providing benefits.

Personal information may also be used for research, program development, and providing new news and information to members. If members fail to provide or update personal information in a timely manner, the Company and its membership program appointed suppliers may not be able to provide you with membership and other related benefits. We will not disclose your personal information to third parties for direct marketing purposes without obtaining your consent.

Last updated: July 25 , 2023